CSM Option to Send Alert When Session Returns to Normal Status

Thank you for your consideration.

1) Agree, but since CSM has the option to choose which alerts are sent to which distributions the user can always choose do they want to see this or not.

3) When session goes out of RPO beyond the Warning threshold CSM does not mark the session into a Preparing status, so when RPO returns it will not make the session Prepared again, and thus no opportunity for an event is generated. So possibly this is an opportunity for CSM to look at not considering a session which may be as like an hour out of sync as being "Prepared".

We can look at this but the concerns with providing normal events were the following:
1) There are already a lot of events and adding normal events could add to the flood of events users have to manage.

2) The primary reason for alerts is to tell customers that they need to take action or look into something. If there is a case like an RPO alert that might go up and down multiple times, this could lead a customer to thinking things are good when really they should be looking into the cause of the initial warning/severe alert. So it's better that they take a error alert and go into the GUI to find things are now good, then to assume things are good based off a normal event.

3) The majority of alerts are also tied to session state changes. For example, a catastrophic error would cause a session to go into the Suspended state. When the session is restarted it should eventually go back into the Prepared state, which this RFE would result in a Prepared alert as well as a Normal alert.

But I do understand your request based off the RPO type event, so we can look into this feature.