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Workspace IBM Storage Insights
Created by Guest
Created on Sep 15, 2023

RELATED IDEAS

Add Service-Now integration to Storage Insights

For certain alerts, I don't want it to sent an email. I want it to open a ticket. I want to be able to configure various Service Now fields to allow the severity and group to be assign, along with other fields

An example: 
caller: Storage Insights                                       
category: Functional > Unexpected results
company: MyCompany
configuration_item: <to be filled in by Storage Insights>
urgency: 3                                        
assignment_group: MyAssignmentGroup. 
short_description: Issue One Line Description
description: Full details

 

Idea priority Medium
  • Guest
    Reply
    |     Feb 28, 2024

    We've got some documentation coming in 1Q which shows how you take a ransomware alert directly into ServiceNow to open a ticket. We'll be using the same approach in 3Q for all alerts. Please review the 1Q docuemntaiton when we push it out next month and let me know if this approach works.

  • Guest
    Reply
    |     Oct 25, 2023

    I'm not sure we do either at the moment! Let us progress this and I'll put something in here talking to a proposed solution. WOuld be happy to discuss any concerns at that point Bob.

  • Guest
    Reply
    |     Oct 25, 2023

    We're currently looking at if this can be implemented via webhooks and leveraging their Service-Now integration. This might be a total non-starter...but would this approach if it does pan out be of concern?

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