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Status Not under consideration
Workspace IBM Storage Insights
Created by Guest
Created on Sep 15, 2023

RELATED IDEAS

Add option to send added 'semi-preformated' text with an emailed alert.

See this idea on ideas.ibm.com

We want to send some alerts to our ticketing system. We've put in a separate idea for that integration. In the meantime, we'd like the ability to provide semi-preformated text to alerts. If we could do that, then we can send alerts to the ticketing system via email and have them routed appropriately,etc.

Below is an example:

caller: Storage Insights                                       
category: Functional > Unexpected results
company: MyCompany
configuration_item: <to be filled in by Storage Insights>
urgency: 3                                        
assignment_group: MyAssignmentGroup. 
short_description: <Issue One Line Description, filled in by Storage Insights>
description: <full details, filled in by Storage Insights> 

If having some fields filled out by SI isn't an option, then we could provide fully cann'd email text and at least have it open a ticket. 

Idea priority Low
  • Guest
    Reply
    |     Sep 27, 2023

    Our plan for integration with other parts of a workflow is via a REST API we're looking to introduce around 4Q23. You'd be able to get information on the alerts that are raised via the API and then turn that into any format you want to send to another application. Information on that API will be available when we're closer to release.

    Once we've introduced the REST API, I don't think we'd consider this request as it has limited use.

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