IBM System Storage Ideas Portal


This portal is to open public enhancement requests against IBM System Storage products. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


Shape the future of IBM!

We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:

Search existing ideas

Start by searching and reviewing ideas and requests to enhance a product or service. Take a look at ideas others have posted, and add a comment, vote, or subscribe to updates on them if they matter to you. If you can't find what you are looking for,

Post your ideas

  1. Post an idea.

  2. Get feedback from the IBM team and other customers to refine your idea.

  3. Follow the idea through the IBM Ideas process.


Specific links you will want to bookmark for future use

Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

IBM Unified Ideas Portal (https://ideas.ibm.com) - Use this site to view all of your ideas, create new ideas for any IBM product, or search for ideas across all of IBM.

ideasibm@us.ibm.com - Use this email to suggest enhancements to the Ideas process or request help from IBM for submitting your Ideas.

Add a new idea Subscribe
Status Future consideration
Workspace ESS
Created by Guest
Created on Nov 2, 2022

RELATED IDEAS

ESS call home for disk failures should include the RG\disk name in the IBM case title

In ESS call home for disk failures, when a case is created the case title is very generic and reports an error number 'Error Code: DSK00001'.


Problem

The challenge is that when disks fail, it is difficult to relate a specific disk failure to an IBM case number. In order to do that, I must go into ESA on the ESS Management node. I cannot just log into my IBM Support cases and clearly see which cases that technicians will be arriving to change disks for. In addition, often the Support engineer does not state the disk location after their analysis.


Desired

It would be very helpful, when the management node creates the IBM case, that it includes the RG and disk name in the case title. When customers log into IBM support, they can see the call home tickets for disk replacement and quickly identify which disks correlate to case numbers. The ESA on the management node shows this information, so it seems it may be straightforward to include it in the case title.

Idea priority Medium

By clicking the "Post Comment" or "Submit Idea" button, you are agreeing to the IBM Ideas Portal Terms of Use.
Do not place IBM confidential, company confidential, or personal information into any field.