IBM System Storage Ideas Portal


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Status Not under consideration
Workspace IBM DS8000
Created by Guest
Created on Jan 27, 2021

RELATED IDEAS

Errors for RSYSLOG should show more detail.

We enabled RSYSLOG pointing to a test syslog server. The action appeared to work properly but very soon after the status of the server was shown as being offline. However, when I queried the syslog server data was being sent so it wasn't truly offline. After opening the PMR and having IBM collect a trace we were told that TCP resets were happening and most likely due to a firewall between the syslog server and the DS8K. When we eventually pointed to a production syslog server the rsyslog server stayed online from the DS8K's perspective. The OFFLINE status of the server was certainly confusing since data was still being received on the other end. We also would expect to have some additional details on the error itself. If we had been informed that TCP resets were happening we could dig deeper into our end and engage our network experts. Instead we needed to engage IBM and they needed to collect network traces before telling us why this happened.

Idea priority Low

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