DS8000 "Service Required" with Yellow components / orange triangle with an exclamation mark should occur ONLY IF IBM support is needed.

Customer First-Level-Operations has to manage multiple Systemes (including DS8000 with SIMs, SNMP-Traps and more). In case of any alert First-Level-Operations checks the situation by Messages and is using the GUI https://ip-addr/DS8000/gui#dashboard

In case DS8000 "Service Required" with Yellow components it is standard action to look for open cases or open a new case.

“orange triangle with an exclamation mark”

Type: System service required

Description: The state of the storage system changed to service required.

Fix Procedure: Verify the state of the storage system. State changes for the storage system are usually reported to IBM Hardware Support through a call home notification. After the issue is resolved, this event will be marked inactive automatically.

Within the past decades, "System service required" was/is a clear statement for "IBM support needed".

IBM has introduced “Automatic code management”

We’ve enabled “Automatic code management” to make activities of RCL-Team easier.

RCL-Team likes “Automatic code management”

> Hello Walter,
> Thank you for your email.
> Auto Code Management improves our job because the machine downloads the bundle by itself and pre-loads it, so when we connect for pre-load activity we just need to run health checks and to check if the bundle is correctly pre-loaded. This saves some time to ensure that the machine is ready for Code upgrade.
> After the pre-load of the new code bundle (in this case 89.21.31.0) it is pre-loaded for 30 days and after that it should be distributed again. However the downloaded bundle will still remain on the machine and new download will not be needed.
> Best Regards

Between Micrcode available/downloaded and Microcode activation time (booking tool with available time schedules) we need “some” weeks. In case of more than 4 weeks DS8K Microcode produces multiples events

• BE9DFFBD Code activation will fail on 2107-996*75serno due to serviceable events

• BE9C3AC1 The bundle is about to expire, please perform a code activate soon.

This produces multiple tickets within our internal ticket-system.

To prevent “FALSE ALERTs of System service required“ we’ll disable “Automatic code management” again an waiting for changing these “FALSE ALERTs” to “Information Messages.