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Status Delivered
Workspace IBM Copy Services Manager (CSM)
Created by Guest
Created on Dec 6, 2022

RELATED IDEAS

CSM alert notification needs more granularity to properly notify oncall pagers and email distribution lists.

Currently under Alert notifications, we have created recipients for various email support teams and emails to the pager vendor product we use. If for example, you have an "unexpected severe status' alert, and it contains multiple recipients, it builds just 1 email with all addresses included. However, our onpage.com paging application that we use does not work with multiple addresses. The emails are sent, but the paging does not occur. Our operators cover 24x7 Monday through Friday. Since the email portion of the alert notification works, they are aware of issues and can deal with the alert. On the weekends, systems support is on call and we use our pagers for notification of issues. Because the paging does not work because it also contains email addresses, we are not getting paged. Therefore, support is blind to any issues that occur between Saturday 7am and Monday 7a.m. We need both emails and paging to work. We opened case TS010673856 and was directed to fill out an RFE.

Idea priority High
  • Guest
    Reply
    |     Jul 13, 2023
    Delivered in the CSM 6.3.6
  • Guest
    Reply
    |     Dec 6, 2022
    Interesting. Hadn't thought of this case. So the preference would be for CSM to send "individual" emails to each of the recipients, instead of a single email with the list of all recipients in the "to". Should be an easy change I think. We'll look at what we can do for the 1H2023.

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