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Status Delivered
Workspace IBM Spectrum Virtualize / FlashSystem
Created by Guest
Created on May 26, 2020

RELATED IDEAS

Different email sender and contact email address for Spec V products

To have different email sender and customer contact email address in the callhome settings.
(this is possible in FlashSystem A9000/R - but not in SpecV products)

Idea priority High
  • Admin
    Philip Clark
    Reply
    |     Jun 12, 2023

    Hello, Evelyn passed that comment on to me, and we are investigating whether it is possible to back-port into 8.5.0. Thank you.

  • Guest
    Reply
    |     Jun 12, 2023

    Hi,

    I know that it has been introduced with 8.6.x release.
    However this does not help for systems which are not capable of 8.6.x code - such as e.g. SVC SV1 or various Storwize models.

    We have a couple of customers where we as businesspartner are in charge of operating the systems and hence need to set a contact email adress that belongs to us (and our domain).

    But since this same adress is currently used as sender we are facing security violations in terms of SPF Test in the course of DMARC policies:
    the callhome emails are sent via the cutomer's mailserver, but the sender's email address domain does not match the customer's domain and thus violating the DMARC policy which in worst case results in the fact that the mails get dropped due to security policy.

    During User Group meeting I talked to Evelyn Perez, asking for backporting this feature also to older versions because of that

  • Admin
    Philip Clark
    Reply
    |     Jun 9, 2023

    Upcoming 2Q release (8.6.0) adds SMTP authentication and ability to set different "from" email address.

  • Guest
    Reply
    |     Nov 26, 2022

    Good idea

2 MERGED

Reply-to field for eMail Call home

Merged
in your case there is complex structure with different mail domains and different networks. The Reply-to field would help us here a lot. Online call home is not allowed in our infrastructure.
over 1 year ago in IBM Spectrum Virtualize / FlashSystem 1 Delivered

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