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Status Delivered
Workspace IBM Spectrum Virtualize / FlashSystem
Created by Guest
Created on Nov 7, 2016

RELATED IDEAS

Multiple callhomes on a single device failure open new PMRs each alert

Title: Multiple callhomes on a single device failure open new PMRs each alert
TCC Client Owner: Jason Robinson, Tyson
Priority: High
Problem description: Multiple callhomes on a single device failure open new PMRs each alert. The process should associate repeated alerts with the same PMR.
Current workaround: Ignore/close redundant PMR's
Proposed resolution: If a device is currently in 'errored' state and calling home have all information tracked under a single PMR instead of creating other PMR's and confusing the process of getting the problem resolved
Business impact: Customer confusion; communication breakdown
Product information: V5000
Product name & release if applicable: 7.4.0.4

Idea priority High
  • Guest
    Reply
    |     May 21, 2018

    Due to processing by IBM, this request was reassigned to have the following updated attributes:
    Brand - Servers and Systems Software
    Product family - Storage
    Product - IBM System Storage SAN Volume Controller (SVC) / Spectrum Virtualize
    Component - Product functionality
    Operating system - Other
    Source - Storage Technical Client Council

    For recording keeping, the previous attributes were:
    Brand - Servers and Systems Software
    Product family - Storage
    Product - Storage TCC - Private Requests
    Component - Other
    Operating system - Other
    Source - Storage Technical Client Council

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