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Status Delivered
Workspace IBM Spectrum Virtualize / FlashSystem
Created by Guest
Created on Jul 24, 2014

RELATED IDEAS

SVC SMTP alerting - incorrect start TLS request

Firmware version 7.1.x - when attempting to send an email via SMTP, the SVC incorrectly requests a TLS handshake. If the mailserver does support/run TLS and accepts this request, the SVC email then fails as the SVC itself does not support TLS.

This is also the same for the IBM V7000 array that runs the same code.

See the following when running a test email from the SVC:
The task has started.
Running command:
svctask testemail 4
CLI returned error message: CMMVC6280E Sendmail error EX_TEMPFAIL. The sendmail command could not create a connection to a remote system.
Synchronizing memory cache.
The task is 100% complete.
The task completed with errors.

And this error is logged in the events:
Event ID Text Unable to send e-mail to any of the configured e-mail servers
Error Code 3081
Call logged with IBM for this issue: 866019KYMG

Idea priority Urgent
  • Guest
    Reply
    |     Jun 12, 2015

    Due to processing by IBM, this request was reassigned to have the following updated attributes:
    Brand - Servers and Systems Software
    Product family - Storage
    Product - IBM System Storage SAN Volume Controller (SVC) / Spectrum Virtualize

    For recording keeping, the previous attributes were:
    Brand - Tivoli
    Product family - Storage
    Product - IBM System Storage SAN Volume Controller (SVC) / Spectrum Virtualize

  • Guest
    Reply
    |     Sep 4, 2014

    They are Windows 2003 servers running a the standard built in SMTP service. 2 PMR's have been raised in the past for this issue (019KYMG and 01921XS), on both occasions I was informed the problem is due to the microcode incorrectly requesting a start TLS at the beginning of the emails.

  • Guest
    Reply
    |     Aug 6, 2014

    Can you explain which email server you're using so we can determine if we've tested with that type. Also it seems that a problem management record (PMR) being opened would be a more natural approach for this issue. Thanks.

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