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Status Not under consideration
Workspace IBM Spectrum Virtualize / FlashSystem
Created by Guest
Created on Jan 22, 2014

RELATED IDEAS

SVC node reboot call-home should not be Sev3 by default and should retrieve asserts from node's IPMI card

Currently, Error ID 9053 "Node has been missing for 30 minutes" and Error Code 1195 "Node has been offline for 30 minutes" generate a Severity 3 (low priority) PMR through call-home, and do not give any additional details. In the customer's case (PMR number provided here) there was a significant delay in resolving their issue caused by the call-home generating a Severity 3 rather than a Severity 2 PMR. The reason the SVC today does not treat Error Code 1195 as Severity 2 is because "most" nodes who leave the cluster re-join on their own following a reboot. This should not be assumed, as this PMR shows it is not always the case.

I would like to propose an enhancement whereby the call-home can include logs from the IPMI interface of the failed node as well as wait 15 minutes from the moment the node leaves the cluster - if it rejoins, a Severity 3 PMR is opened; if the node does not rejoin after 15 minutes, a Severity 2 PMR is opened.

Idea priority Medium
  • Guest
    Reply
    |     Jun 12, 2015

    Due to processing by IBM, this request was reassigned to have the following updated attributes:
    Brand - Servers and Systems Software
    Product family - Storage
    Product - IBM System Storage SAN Volume Controller (SVC) / Spectrum Virtualize

    For recording keeping, the previous attributes were:
    Brand - Tivoli
    Product family - Storage
    Product - IBM System Storage SAN Volume Controller (SVC) / Spectrum Virtualize

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