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IBM System Storage Ideas Portal


This portal is to open public enhancement requests against IBM System Storage products. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

IBM Unified Ideas Portal (https://ideas.ibm.com) - Use this site to view all of your ideas, create new ideas for any IBM product, or search for ideas across all of IBM.

ideasibm@us.ibm.com - Use this email to suggest enhancements to the Ideas process or request help from IBM for submitting your Ideas.

Status Submitted
Created by Guest
Created on Aug 20, 2026

Include more useful data into the Call home automatically collected data

Hello, I am exploring whether it will be possible to include more useful data and sufficient data into the FTDC data that is being collected upon call home creation. Currently the information within those files is pretty limited and not sufficient for support to troubleshoot, which results into constantly asking clients to collect GPFS snap after GPFS snap. This causes frustration, delays and overrall in-effectivness of the support teams. If we have sufficient data upon receiving the call home, we can get a call home, analyze the FTDC data, form an action plan and when the customer wakes up, the case will be resolved.

Idea priority Medium