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When an SVC "phones home", the ticket generated includes the following information - Client would like this same information automatically generated when they create a ticket with SI. Today, only the serial number is passed. Client does leverages system name and node ID from a mgt perspective. And, when you go into SI, SI refers to the system name. You have to dig to get to a SN.
Here's what's included when the machine phones home:
ERROR ID: 45006 : PSU has indicated output failure
Machine Location: Suite 140, Rack AX10 and AX12
System Version: 8.2.1.10 (build 147.19.2003130616000)
FRU1: Enclosure Power Supply Unit: 02JE810 FRU Identity:
11S01LJ900YM11NH9A8CS7
System Name: SVCDRX20
Node ID: 0
Error Sequence Number: 1566
Timestamp: Mon Aug 2 12:23:38 2021
Object Type: enclosure
Object ID: 1
Object Name:
Cluster Alias: 0x2032061a900
This is the only good info included in the ticket when it's created from SI
TYPE: SAN VOLUME CONTROLLER - 2145
SERIAL: 0000020320212E94
NODE SERIAL: 78FYYF0
MODEL: SV1
LEVEL: 8.2.1.10 (build 147.19.2003130616000
Idea priority | High |
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