IBM System Storage Ideas Portal


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Status Future consideration
Workspace IBM Storage Insights
Created by Guest
Created on Sep 8, 2021

RELATED IDEAS

Tickets created with SI should have same info added to the ticket when created by phone home

When an SVC "phones home", the ticket generated includes the following information - Client would like this same information automatically generated when they create a ticket with SI. Today, only the serial number is passed. Client does leverages system name and node ID from a mgt perspective. And, when you go into SI, SI refers to the system name. You have to dig to get to a SN.

Here's what's included when the machine phones home:
ERROR ID: 45006 : PSU has indicated output failure
Machine Location: Suite 140, Rack AX10 and AX12
System Version: 8.2.1.10 (build 147.19.2003130616000)
FRU1: Enclosure Power Supply Unit: 02JE810 FRU Identity:
11S01LJ900YM11NH9A8CS7
System Name: SVCDRX20
Node ID: 0
Error Sequence Number: 1566
Timestamp: Mon Aug 2 12:23:38 2021
Object Type: enclosure
Object ID: 1
Object Name:
Cluster Alias: 0x2032061a900

This is the only good info included in the ticket when it's created from SI
TYPE: SAN VOLUME CONTROLLER - 2145
SERIAL: 0000020320212E94
NODE SERIAL: 78FYYF0
MODEL: SV1
LEVEL: 8.2.1.10 (build 147.19.2003130616000

Idea priority High

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