IBM System Storage Ideas Portal


This portal is to open public enhancement requests against IBM System Storage products. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

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ideasibm@us.ibm.com - Use this email to suggest enhancements to the Ideas process or request help from IBM for submitting your Ideas.

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Status Under review
Workspace IBM Storage Insights
Created by Guest
Created on Jun 15, 2025

RELATED IDEAS

Populate contact info for ticket creation from Storage Insights

Current ticket creation workflow from SI relies on the user entering name, email, phone number for each ticket. This data is used to find a matching support contact to use for the case. The user might get confused when the support ticket ends up opened with details different than what were provided or no contact at all. It's also difficult to get SI users to get consistent contacts on their SI-opened cases when each user is expected to enter the name, phone, email exactly the same each time. When the contact isn't as expected, the notifications won't go to the right people either. Manual entry is error prone.

Why not make it easier to open a ticket and get the right contact? Here are some options :

- Use the user logged in to SI

- Do a lookup and select a user from the account tied to the selected asset's serial number

- Add a by tenant configuration setting to specify and save contact info to use for opening support tickets.

- Allow to select between 1 or more of these or the ability to enter values like we do today.

Idea priority High

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