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Status Submitted
Workspace Storage Protect Family
Categories Spectrum Protect for Storage Area Networks (SANs)
Created by Guest
Created on Dec 6, 2024

RELATED IDEAS

Storage Protect Storage Agent should report all issue to the Storage Protect server activitiy log

We run into a LANfree backup issue. Diagnosing the issue took a long time because the STA was not reporting the drive failures into the SP server activity log. 

Environment: 
SP AIX library manager (LM) server 8.1.21.0, SP server name LIBMGR. 
SP AIX library client (LC) server 8.1.21.0, SP server name LIBCLNT. 
SP AIX STA 8.1.21.0, STA name STA-LIBCLNT. 

All SP server and STA components running on different AIX 7.2.0.0 LPARs. 
STA STA-LIBCLNT is connecting to LC server LIBCLNT. 

Description: 
The DB2 SP client node LANfree backup through STA STA-LIBCLNT failed. 
The SP server LIBCLNT activity log shows for DB2 SP client node/ STA-LIBCLNT: 
10/01/24 08:13:16 ANR0525W Transaction failed for session 435381 for node ...
10/01/24 08:13:17 ANR0525W Transaction failed for session 435390 for node ...
10/01/24 08:16:33 ANR0525W Transaction failed for session 435400 for node ...
10/02/24 08:10:23 ANR0525W Transaction failed for session 477889 for node ...
10/02/24 08:14:44 ANR0525W Transaction failed for session 477899 for node ...

No more errors or more details to narrow down the root cause of the failure are available in the SP LC and LM server activity logs. 
My colleague finally found the reason for the failure to be 2 tape drive device special files set to defined on the STA AIX LPAR. 

The STA logged the errors to its dsmffdc.log file: 
[10-02-2024 08:06:53.055][ FFDC_GENERAL_SERVER_ERROR ]: [260](pvrutil.c:820)(SESSION: 13118) Unable to open drive /dev/rmt365 rc 2843 errno 2.
[10-02-2024 08:07:55.302][ FFDC_GENERAL_SERVER_ERROR ]: [260](pvrutil.c:820)(SESSION: 13118) Unable to open drive /dev/rmt365 rc 2843 errno 2.
[10-02-2024 08:08:57.030][ FFDC_GENERAL_SERVER_ERROR ]: [260](pvrutil.c:820)(SESSION: 13118) Unable to open drive /dev/rmt365 rc 2843 errno 2.
[10-02-2024 08:09:38.030][ FFDC_GENERAL_SERVER_ERROR ]: [256](afcreate.c:1177)(SESSION: 13118) ssStore result rc 3011, ck1 487 
[10-02-2024 08:10:44.078][ FFDC_GENERAL_SERVER_ERROR ]: [261](pvrutil.c:820)(SESSION: 13125) Unable to open drive /dev/rmt365 rc 2843 errno 2.
[10-02-2024 08:11:53.459][ FFDC_GENERAL_SERVER_ERROR ]: [261](pvrutil.c:820)(SESSION: 13125) Unable to open drive /dev/rmt365 rc 2843 errno 2.
[10-02-2024 08:13:03.086][ FFDC_GENERAL_SERVER_ERROR ]: [261](pvrutil.c:820)(SESSION: 13125) Unable to open drive /dev/rmt365 rc 2843 errno 2. 

If the STA is logging the drive open error to the dsmffdc.log file only, it is impossible to monitor for such errors and it takes a long time to identify these errors. 
We request to change the STA error logging so that the STA is logging this kind of errors to the SP LC server activity log.

Idea priority High

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