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Status Is a defect
Created by Guest
Created on Jan 24, 2022

Stop automatically disassociation from SLA Policy

If for example one has DNS issue (it happens) and the SPP appliance fail to resolve, lets say a specific fileshare that is associated with a SLA.
Then the SPP appliance desides that this fileshare is not longer there and removes it from the SLA..
This is really bad..
the next day the DNS issue is solved, and the share can be resolved again, but now the SLA is removed and no backup will run...
Example:
Warning
Jan 8, 2022
6:01:19 PM
CTGGA1958
Failed to resolve selection db Shares to databases. Backup will skip this selection
Warning
Jan 8, 2022
6:01:19 PM
CTGGA1980
SLA policy association will be removed for db - Shares.

Why not just throw the warning that it has failed to resolve, and then throw an error that no backup has run for the share because it was not able to resolve it. And then stop there.. No need to remove the SLA.

An even worse example is when you assign your SLA's on top of vmware tags.
If one day, for some reason the vCenter does not return its vmware tags (the CIS Service could be stopped, or slow to respond) to the SPP server when doing inventory, the SPP service desides to remove all SLA's from vmware tags.. very bad idea..
The clean up after this is huge.. As its a manual proces to assign the SLA's to the vmware tags once more.. And the next day it could happen again.

Idea priority High
  • Guest
    Reply
    |
    Feb 9, 2022

    The development team has evaluated this requirement and determined that it is a defect.