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Status Delivered
Workspace Storage Protect Family
Categories Spectrum Protect for Databases
Created by Guest
Created on Jan 13, 2017

RELATED IDEAS

DP for Exchange still needs Organization Management right or your SR/PMR won't be supported

If you use DP for Exchange, you'll still need the Permission Organzation Management right, or you won't get 2nd-Level support from IBM.
In large companies, like VW, it's not common that automation-users will get these rights. VW uses DP for Exchange on Microsoft Exchange Servers 2010 since October 2014 and no one of the backup-team (including the system- and automation-users) will be granted with these high privileges in case of internal seperation between backup- and AD-competence.

If we required support from IBM, for example for PMR 62910 025 724 which causes that automated backup won't run over two weeks on two servers, IBM provide no 2nd-level support because we can't granted this permission to the automation user.

We had to analyze and fix these issue by ourself.

At the past, we had these problem with the support on other PMR's and had verify, that the errors are still present in a test-environment, where we could grant these permissions to the affected users.
But this is still no solution for us, if a critical errors occures, we'll have no time to rebuilt this situation in a test-environment.
This situation isn't acceptable for us and VW will not be the once company which has these problem.

At the past, I heart that the organization management permission won't be necessary since DP 7.1. but the last PMR shows me the opposite.
So we need a solution for this issue or we have to consider if DP for Exchange will be the right backup- and recovery-tool for the future.

Idea priority Medium
  • Guest
    Reply
    |     Jan 30, 2017

    The conclusion reached in the referenced PMR is not accurate. The technote referenced in the PMR that indicates Exchange Org Admin authority is required applies only to application protection in VMware environments. DP for Exchange supports RBAC with minimum required roles documented here http://www.ibm.com/support/knowledgecenter/SSTG2D_7.1.6/mail.exc/c_dp_info_security.html

  • Guest
    Reply
    |     Jan 16, 2017

    Hi,

    I have the same issue within my organisation. We resolved it by having a domain service account (which I don't know the password of) which the scheduler runs as on the Exchange server so automated command schedules can backup DAG in Exchange 2010. For restores we use Dell Quest Recovery Manager v5.8 and TSM BAClient 7.1.4.4 and Exchange TDP 7.1.4.2 which doesn't require any Exchange permissions (for restores to Quest, not tested backups). If you go to 7.1.6.0 TDP or above it actively checks Exchange Org rights against AD (Powershell command GetExchangeComponents) when opening FCM. Hopefully the hours I spent getting this knowledge with both IBM and Dell with go some way to helping you out. IBM have really shot themselves and us in the foot with this additional permissions check in FCM, luckily as it stands it doesn't enforce usage of original Echange Org, just Org rights to any Exchange Organisation (verified in separate test lab).

    As an added bonus Exchange TDP 7.1.4.2 is the minimum level needed for Exchange 2016 support.

    Thanks and Regards,

    Emma.

    EBRD TSM Admin

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